Returns & refunds
Cancelling a pre-order
All products are on pre-order while stock arrives. Orders are expected to be dispatched within 2 to 3 weeks. You pay at checkout and can cancel any time before dispatch for a full refund. To cancel, email [email protected] with your order number. The refund goes back to your original payment method.
How to report a problem
- Step 1
Email us
As soon as you can after delivery, send [email protected] your order number, what's wrong and photos of the outer box, the inner packaging and any affected vials, with labels readable.
- Step 2
Hear back from us
We reply within 24 hours on business days with what happens next. If anything needs to come back, we'll send the return address and instructions, so please don't post anything before you hear from us.
- Step 3
Send it back (only if we ask)
Pack it securely and send it with tracking. Where the problem is ours, we cover reasonable return postage.
- Step 4
Refund or replacement
Refunds go back to your original payment method. We process approved refunds within 5 business days; how long it then takes to reach your account depends on your bank or card issuer.
What we'll put right
- Items that arrive faulty, damaged or not as described
- The wrong product or strength
- Items missing from your order
What we don't accept
- Change-of-mind returns, opened or unopened (for example, if you ordered the wrong product or strength, or no longer need it)
- Problems caused by storage, handling or use after delivery
- Orders we can’t match to a purchase (please keep your order number)
None of this limits your rights under the Australian Consumer Law.
Key points
Your consumer rights
Our goods come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure you can choose a refund or a replacement; for a minor one we can choose to repair, replace or refund. Not accepting change-of-mind returns doesn't change any of that.
Damaged or lost in transit
Damaged: tell us within 7 days of delivery, with photos, and keep the packaging until it's sorted. Lost: if tracking stalls or says delivered when nothing arrived, email us and we'll take it up with the carrier. If it's confirmed lost, we'll reship or refund. See the shipping policy.
Wrong or missing item
If we sent the wrong product or strength, or left something out, we'll send what you ordered at no cost to you and arrange the return of anything sent in error.
Company details
Certified Research Peptides
Level 57, 25 Martin Place, Sydney NSW 2000, Australia
Email: [email protected]
We reply within 24 hours on business days. Please email us before sending anything back: the return address can differ from the address above, and we'll give it to you with your instructions.
Something wrong with your order?
Email us your order number and what went wrong, and we'll reply within 24 hours on business days with the next steps.
Certified Research Peptides products are sold for laboratory research use only and are not for human or veterinary use. This policy applies to research materials only.